Excellence begins with experience. Our reputation for leadership is based on dedication, hard-work, and expert training.

Real people, with a passion for excellence. Founded by certified real-estate instructor / BPO-trainer Nicole Ocean. Our company focus is on delivering top-quality solutions to BPO & REO professionals nationwide with unparalleled service and support.

BPO Automation Group is a leader in the BPO & REO industry with innovative software solutions, but we're more than just a software company.

With a focus on customer service and industry-leading solutions, we function as a service-bureau for BPO/REO professionals, providing top-tier consulting, education, support and advice for a nationwide list of invaluable clients.

Meet the BPO Automation Team:

Nicole Ocean, founder and co-owner of the BPO Automation Group. Nicole got started doing BPO work in September 2006. In the span of 5 years as a real estate salesperson she dedicated her time and efforts to specializing in BPO work. Having worked for over 35+ different BPO & REO companies and completing over 1,000+ BPO reports as well as leading a BPO team, she has seen and done almost everything in this business.

In her free time, she enjoys spending quality time with her son, iPhone photography, getting out in nature, doing road trips, running a few local Meetup groups as well as taking time to enjoy the simpler things in life.

Steve Lorimer, Co-owner and Sales Manager of the BPO Automation Group. Steve is the other owner of the company and has been a critical part of our team for over 3 years. His background spans being a mortgage and real estate broker for many years. He knows his stuff and truly enjoys talking with people about our products and services.

In his free time he enjoys boating in the Pacific Northwest region of Washington state, photography, time spent with friends and family, reading and traveling.

Jennifer Bainbridge, Tech Support Manager/Customer Service. Jennifer is an integral part of our team and has been with the company for over 2 years. Her background is in technical writing, customer service and training for over 9 years.

In her spare time she enjoys writing, gaming and rock collecting.

Nathan Pasma, Tech Support / Installer. Nathan is the newest member of our team. He has a passion for customer service and a background as a help-desk technician for over 5 years.

In his spare time he enjoys being a member of the Bellingham Chamber Choir and spending time with his wife.

Karen Medalen, Inside Salesperson. Karen has an extensive background that spans from being a currently licensed real estate broker in the state of California to having 25+ years of management experience.

In her spare time she enjoys traveling, bowling, golf, cycling and walking.

Our company is built on relationships, trust, and delivering results. Learn more about our company staff on Facebook. Please also take a few minutes to view our testimonials page to learn more about what our customers say and think about our products, services and staff.


How We're Different: We've been in the BPO trenches just like you and we know from personal experience just how important it is to have efficient systems, proven tools and processes set up. When you work with our company you benefit directly from our background knowledge and experience.

Customer Service: The BPO Automation Group pioneered top-tier customer service in the BPO software industry, and we continue to refine our services with top-quality basic-level tech support.

Quality 'In-House' Software: Our top-notch programmers work continuously to refine our software applications, adding new features to help users capture more BPO orders as well as make filling in BPO reports a quick & easy online process.

Industry Experience: Our founder, Nicole Ocean, is a career BPO professional and state-certified real estate instructor. We've used her firsthand industry knowledge and personal experience to incorporate industry best-practices into all our products.

Company Philosophy: Our goal is to help you grow and succeed in the BPO & REO industry. We truly understand the importance of eliminating the monotony of filling out online BPO & REO forms as well as the need to use an automated order-acceptance software to help you save time, money and frustration.

Strategic Partnerships: We partnered with BPO University to provide the highest quality BPO education and training resources to our clients, such as: their 'BPO Inner Circle' virtual coaching platform, with this being just one of many free add-on modules that add value to our software products.