About Our Company

Real people, with a passion for excellence. Founded by a previously certified real-estate instructor / BPO-trainer Nicole Ocean. Our company focus is on delivering the very best software and solutions to BPO & REO professionals nationwide with unparalleled service and support.

BPO Automation Group is a leader in the BPO & REO industry with innovative software solutions, but we’re more than just a software company.

With a focus on customer service and industry-leading solutions, we function as a service-bureau for BPO/REO professionals, providing top-tier consulting, education, support and advice for a nationwide list of invaluable clients.

Meet the BPO Automation Team:

Nicole got started doing BPO work in September 2006. In the span of 5 years as a real estate salesperson and Realtor, she dedicated her time and efforts to specializing in BPO work. Having worked for over 35+ different BPO & REO companies and completing over 1,000+ BPO reports as well as leading a BPO team, she has seen and done almost everything in this business. View her resume here.

One of Nicole’s passions was BPO’s and the whole industry, as well as in teaching, coaching and helping real estate professionals succeed. After 17+ years of being active, she is now retired from the industry and has sold BPO Automation Group as of April 7th, 2022. Read more about it here.

In her free time, she enjoys spending quality time with her pride and joy, her 22-year old son, Nick Surfer Ocean. He works on mega-yachts and travels around the world. Another love of hers, beyond helping people, is doing iPhone photography and turning them into art, she loves painting, writing and blogging, getting out in nature, being musical and travelling.

Claro joined our team after having gone up the ranks over the past 10+ years, of what it takes to be a successful software developer. His specialty is in .NET download-able software applications. We are honored and very fortunate to have him on our team. We couldn’t do what we do without him and consider him our Rockstar programmer extraordinaire.

In the last year, he has helped us do a major overhaul and much needed upgrades to our BPO AutoFill software and systems. It’s our first major upgrade to our software in 4 long years!

This new vastly improved software version is called the Suite Xtreme TM. It was released to the public on September 5th, 2018. Click here for a video demo of the BEST BPO software on the planet!

Our company is built on relationships, trust, and delivering results.

Learn more about our company staff on Facebook. Please also take a few minutes to view our testimonials page to learn more about what our customers say and think about our products, services and staff.

Nicole Ocean

Nicole Ocean, President and COO

How We’re Different: We’ve been in the BPO trenches just like you and we know from personal experience just how important it is to have efficient systems, proven tools and processes set up. When you work with our company you benefit directly from our background, knowledge and experience.

Original Inventors: When our company was first founded in April of 2009, we were the first to invent BPO AutoFill and BPO AutoAccept software as well as our own proprietary software and systems. Any other company out there is a copy-cat as we are the original inventors of BPO software.

Customer Service: The BPO Automation Group pioneered top-tier customer service in the BPO software industry, and we continue to refine our services with top-quality tech support both on a free Basic-Level and a paid Emergency-Level.

Quality ‘In-House’ Software: Our top-notch programmers work continuously to refine our software applications, adding new features to help make filling in BPO and REO reports a quick & easy online process.

Industry Experience: Our founder, Nicole Ocean, is a career BPO professional and a previously state-certified real estate instructor. We’ve used her firsthand industry knowledge and personal experience to incorporate industry best-practices into all our products.

Company Philosophy: Our goal is to help you grow and succeed in the BPO & REO industry. We truly understand the importance of eliminating the monotony of filling out online BPO & REO forms as well as the need to use our BPO software to help you save time, money and frustration.

Strategic Partnerships: We partnered with BPO University to provide the highest quality BPO education and training resources to our clients, such as: their ‘BPO Inner Circle’ virtual coaching platform, with this being just one of many free add-on modules that add value to our software products.